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HP Secure Print Troubleshooting

Why can’t the app find my printer?
The Most common reason is that the printer is turned off or your mobile device and printer are on different WiFi networks.

1) Check to make sure the printer is on and connected to the same WiFi network as your mobile device.
2) Once you have verified they are on the same Wifi network, Rescan your network to look for printers If both devices are on the same WiFi network, the printer should appear on the App UI.

Why is my printer not supported?
Though many brands and models of Wi-Fi printers are supported, there are many new printers being developed each day and new printers are constantly added to the supported printer list. It could be that your printer model has not yet been added to the supported list or the manufacturer of your printer has not released their driver, or your printer model is a non-US model.

Manufacturers currently supported (this list grows all the time):
• HP (most models)
• Epson (many models)
• Canon (many models)
• Brother (many models)

What printers are supported?
Models from most major brands are supported. There are many new printers being developed each day and new printers are constantly added to the supported printer list. Since there are too many to list, the majority of the following brands are supported:

• HP (most models)
• Epson (many models)
• Canon (many models)
• Brother (many models)

What kind of printers do you recommend?
If you’re selecting a new printer, here are some tips to find a supported printer:
• Make sure the printer supports WiFi printing
• Printers that support AirPlay are ideal (even if you are an Android user)
• Avoid printers from small, lesser known manufacturers as it’s less likely that they’ll be supported

Is there a way to download a digital copy of these coupons?
These printable manufacturer coupons require customers to bring a printed version of the coupon, in order to redeem it at stores.

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